Refund policy

💰 Payment & Refund Policy

• A 40% deposit of the total gown price is required to confirm your order and begin production.
• This deposit becomes non‑refundable once the gown design has been approved by the client and production has commenced with our partner.
• The remaining 60% balance is due prior to final delivery or pickup of the gown.
• The initial deposit is non‑refundable as it secures your place in our production schedule and covers early design, labour, and material costs.
• Once the gown has been completed and final photos have been approved by the customer, it will be delivered to the nominated address. Change‑of‑mind returns or refunds are not accepted.

📏 Measurements & Fit

• All gowns are produced based on the measurements provided by the customer. It is the customer’s responsibility to ensure these measurements are accurate at the time of submission.
• If the gown does not fit due to changes in the customer’s body measurements after production has begun, alterations will be required at the customer’s expense.
• Refunds cannot be issued where sizing issues are the result of measurement changes occurring after the order was placed.
• If a sizing concern arises and the customer believes it is due to a production error (not a change in body size), the gown must first be assessed by a professional alterations specialist before any refund request can be considered.

👗 Gown Confirmation & Design Approval

• Once the gown design is confirmed by the client, no major changes can be made.
• Minor adjustments may be considered depending on the stage of production, but may incur additional costs.
• Clients are responsible for reviewing and approving all design details before production begins.

If you have any questions or need further assistance, please contact our customer service team via row.customerservice@outlook.com